Frequently Asked Questions
Let's make things easier. Housekeeping is not supposed to be complicated anyway, does it? Kindly read below the most frequently asked questions. And if it doesn't have the answer you need, just click the button below and send us your query.
How do I book a schedule?
You can book a schedule by contacting Prestige Housekeeping through call, text, or online booking through our website. We will call you for scheduling, and answer queries should you have any. On the day before the cleaning, we will call/text you to confirm your final booking.
Which type of cleaning suits my needs?
Should I pay for transportation charge?
Our rates are already INCLUSIVE of transportation charge for locations within Metro Manila.
EXCEPTIONS where additional transportation charge will apply:
Locations inside subdivisions requiring additional transport
Locations outside of Metro Manila
Ladder / scaffoldings need to be brought on location
How do I pay Prestige?
We currently accept payment in cash only. Payment is made after cleaning and after inspection of the house by the customer.
Are the rates on a per hour basis? How long does it take to finish cleaning?
No, the rates are on a per-job basis, fixed regardless of the total number of hours spent on cleaning which, however, should not exceed Eight (8) hours. Cleaning in excess of the maximum 8-hour period shall be re-scheduled and charged anew. This, however, does not mean that every cleaning duty shall be maxed out for 8 hours. PRESTIGE housekeepers are professional cleaners capable of rendering the services under this Agreement within a reasonable time depending on the degree of cleaning demanded by the condition of the house or unit. Below is the estimated / average cleaning time for each kind of units:
Studio Unit (25 – 35 sqm) 2 – 3 hours
1-Bedroom Unit (36 – 45 sqm) 3 – 4 hours
2-Bedroom Unit (46 – 55 sqm) 4 – 5 hours
3-Bedroom Unit (56 – 65 sqm) 5 – 6 hours
What happens if the housekeeper breaks or damages something in the course of cleaning?
PRESTIGE shall assume responsibility and shall be accountable to the customer for any property that may be lost, damaged, or destroyed, due to theft or unlawful destructive acts caused by, or due to, the negligence of the housekeeper assigned, as proven or after thorough investigation conducted by the customer and PRESTIGE but only up to the extent of the total amount paid by the customer to PRESTIGE.
Do we need to provide food for the housekeeper?
No. Our customers pay for our services at the rates given and no other costs need to be provided. However, should you opt to provide free meals out of generosity, then we will be very thankful.
What if I need to cancel my booking?
Bookings may be cancelled at least 24 hours prior to the scheduled cleaning.
You need to call us or send us an email to do this.
Otherwise, applicable cancellation charge shall apply.
What should I do before I allow the housekeepers to leave after cleaning?
Kindly check the whole house to make sure that the cleaning is done completely according to your specifications.
If our housekeeper has overlooked a certain spot, please tell her IMMEDIATELY. We want to make sure that you are happy with our service before she accepts your payment and leave your unit.
Kindly inspect our housekeeper's bags. Although they are very-trustworthy, we want to make sure that you feel 100% secure.